ケンブリッジビジネススクール：組織行動論（OB）session6〜企業文化のメモ
1. 企業文化一般
企業文化とは何か？—３段階ある。
- Artefacts- Physical. Behavior, Verbal
- Espoused Values
- Basic underlying Assumption
企業文化をコントロールするには？
- Selection :
- Top management action
- Socialisation:
- Stories
- Clarifying the psychological contract
- Mentoring
2. トヨタ文化からの学び
Force of Expansion
- Impossible goals
- Local Customization
- Experimentation
Force of integration
- Value from the founder
- Tomorrow will be better than today
- Everybody should win
- GEnchi Gennbutsu (Visit factories and dealers)
- Customer first, deler second, factory last
- Up and in people management
- Open cpmmunication
- Everyone knows everyones business
- Disseminate know-how laterally = yokoten
- Give people the freedom to voicecontrary opinions
- Have frequent face to face interaction
- Make tacit knowledge explicit
- Creat support mechanism
Toyota’s characteristics that seems to be contradictory
- Toyota move slowly but it takes a big leap
- Toyota’s operation is efficient but it uses employees in inefficient way
- Toyota is frugal but it splurges on key areas
- There is no private space for each employess
- It invest a lot on manufacturing facility, dealer networks and huma resource development
- It requires to communicate in simply way. But ttheir network is complicated.
- They foster informal ties in very different ways.
- Toyota has strict hierarchy, but it gives employees freedom to push back.
